When receiving an inquiry from a customer, how long can you finish the production of the order?
When receiving an inquiry from a customer, how long can you finish the production of the order?
Five days, that's the answer from PLANTI. Yes, only five days!
Recently, we received an urgent inquiry from a Canadian customer for a local project that will need glass in mid of June. Considering the heavy congestion condition in the port of Vancouver and the difficulty of booking space, basically, it's impossible. However, team PLANTI didn't give up, and we started checking production and available departures. After knowing a fast vessel would set sail from the port of Qingdao one week later, which takes only two weeks to Vancouver, we arranged production of the glass and secured space immediately. It's a big challenge to our factory, every process has to be rescheduled, from raw sheet cutting, package making, and loading. But we made it, three days later, the production was finished, and the glass was loaded as planned and caught at the last moment the ship. If we miss this fast ship, regular container ships will take much more time on the water.
The ship sailed last week when our city was still in lockdown due to the Covid! The containers will arrive at the port in the coming days, even with the port congestion there, the glass could still be delivered in mid of June.
The teamwork and collaboration make it possible for PLANTI to think more and provide better service for our customers.
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